Latest Event Updates

Your Jam Needs You!

Posted on

Still some space to fill in the Leeds Service Jam Jar!

We are open for applications to volunteer at this year’s Service Jam, running at ODI Leeds from 29 -31 March. We have 2 key roles available:

Mentor – this role is about supporting Jam delegates, helping to facilitate their thinking around the challenge and advising on design methods they could use. This role is open to people who have jammed before, and have had some experience of using design methods.

General Helper – this is open to anyone who wants to volunteer at the Jam. Tasks might typically involve registering delegates on arrival, helping set the room up and nipping into town for anything we’ve forgotten, from stationery to fruit!

To apply, we have a short application form to tell us what role you are keen on and why. We will collect basic contact details so we can get back to you. You can find the form here

You can find out what it’s like volunteering for Leeds Service Jam in the blog articles on the home page, and read about this year’s planning team in the ‘Volunteers’ tab.

Leeds Service Jam Volunteers – The Key Ingredient

Posted on Updated on

It’s been great joining the volunteer team for Service Jam – welcoming group with a great range of skills and experience, already learnt so much and the vibe ahead of the event in March is fun and energetic (just like my first Jam experience!). Like any volunteering opportunity, there’s a lot to get to grips with and working with motivated people is always helpful when trying to juggle work/family commitments. Full details about how to volunteer will follow soon.

It feels like there’s a changing of the guard happening this year as those of us new to running a Jam take the baton from those who have already given so much of their time and energy to it. It’s a big responsibility ensuring we stay on track and deliver a fantastic experience for the new Jammers who will be joining us – I think we all want to make sure you get as much from the Jam as we all evidently did!

Karen is doing an excellent job running our communications and Eventbrite (second batch of tickets about to go live!) and Salma’s enthusiasm for social media is infectious – keeping us on our toes with requests for content. Saul and Jo are co-ordinating the team and Sharons’ experience of running previous Jams is proving essential as we navigate the first few bumps in the road…

I’ve picked up juggling finance and sponsorship so please get in touch on Twitter if you would like to discuss the opportunity to get involved – GovCamp have very kindly provided us with a grant again to kick us off, check out their main Un-conference activities here.

One of the best things for me has been the use of tech solutions like Trello and Zoom video conferencing – I’ve used both before but being able to contribute to something as complex (and global) as Service Jam has developed both my own use of those platforms and my understanding of how to help others use them to their full potential.

Looking forward to seeing how the Jam takes shape and the team helps each other overcome the challenges ahead – also excited to meet new people at the Jam and enjoy hearing your thoughts and ideas once you’ve dived into Service Design!

Twitter: @ewanthrivelab

By Ewan Muirhead

Freshly Picked Volunteers Pumping up the Jam!

Posted on

Blog by Salma Afzal and Karen Thornton

We are all super excited and counting down the days for  Leeds Service Design Jam 2019. Please save the date 29 – 31 March 2019, for 48 hours of making things, trying out different experiments, learning, creativity and innovation in a fun and safe environment. Tickets will be going live soon, we don’t want you to miss out!

The brilliant thing about the Global Service Jam is not-for-profit and is run by volunteers with the support of sponsors. No one owns it and anyone can set one up! As a set of volunteers we have diverse backgrounds to bring to the Jam, with different types of skills and strengths (you  can read more about us –Volunteers).

 After work, we’ve been spending our time either in the morning before or in evening after work in  our favourite meeting place at Laynes Expresso Leeds, for face to face meetings. This has proved to work extremely well, in the initial planning stages, to bond together as a team and learn from experienced Jammers/Hosts.  The Jam is helping us build upon, share and develop our existing skills around project, event management and financial planning, managing our work around fortnightly sprints.

We’ve also recognised that alongside our day jobs we  have other responsibilities and have tried to be as inclusive as possible. To ensure we include those who are unable to attend face to face meetings, so that we are working as one team.

Karen and Salma use the Service Jam Trello board to plan the Jam at a local coffee shop.

We’ve set up a volunteers code of conduct on how we will work and support each other working in an open, inclusive and transparent way. The main tools, we are using to collaborate are Google docs, Whatsapp, Zoom and Trello.  At the end of each planning  meeting, we’ve been seeking feedback on what went well and how we can improve for our next fortnightly meeting.

Using Zoom was an amazing experience across locations, we have even included a degu and a cat on a call! The great thing about using open tools, was that whilst on the call, we were able to run through the Trello board, update/set actions as well as create a agenda on Google docs and we could all see updates on our screens. We used three devices,  Macbook, Ipad and Android phone meaning we could involve people with different kinds of digital skills and devices, from the comfort of our homes or hotel rooms. We are loving our evening meetings from 7.30 to 8.30! Whether you are an introvert or extrovert, everyone is welcome. We hope you can join us at the jam!

Book now at Eventbrite:

Leeds Service Jam 2019 – Book Now!

Posted on Updated on

You have 48 hours to change the world!

29-31 March 2019

ODI Leeds, 3rd Floor Munro House, Duke St, Leeds LS9 8AG

Global Service Jam started in 2011 and just gets bigger and better!  Leeds welcomes you to use and learn about service design to address a global challenge.  Share your expertise and learn from others as we work together to define problems, design solutions and test ideas.

This isn’t a theory course, it’s about doing, not talking; showing not telling.  Apply a rapid, human-centred approach, come up with creative ideas and develop skills you can apply in your life and work.

GSJ is not-for-profit and is run  by volunteers with the support of sponsors.  Attendance is by pre-booked places only, and tickets include refreshments, lunch on Saturday and Sunday, and all materials.

Get the Global picture here!

Places are strictly limited, so book now

We want to make Leeds Service Jam available to everyone. If you are on a low income, please send us an email to tell us why you’d like to come to LSJ and what you want to get out of it, we may be able to help you attend.

Leeds Service Jam 2018 – thank you

Posted on Updated on

Thanks to everyone who jammed and joined in this year. You really were a great group. Full of fun and inspiration. Diversity and dynamism. Because of you, the Jam was all kinds of awesome. For everyone. #YouAreTheJam

Leeds Service Jam 2018 jammers assemble
Team Leeds Service Jam 2018 jammers assemble

Thanks to UKGovcamp for your sponsorship. It helps keep the cost of tickets down and makes the Jam more accessible for more people. Thanks to ODI Leeds for your support with the venue. Everyone always loves the space. Thanks to Kathyrn at Stick People for your kindness and wisdom. And Toolkits. You care and you share – unceasingly – to grow the service design community in the North. Thanks to Hannah at Fruity Kitchen for supplying us with cracking condiments and bants. Thanks to our ‘Twin’ Jams in Glasgow, Liverpool, and Singapore. It was a joy to connect and we learned so much from you all. And, thanks to our trusted team of volunteers, who give up their time to share their knowledge and spread the Jam spirit.

Lastly, thanks to everyone who has so far shared thoughts, reflections, pledges, and write-ups. Do keep them coming. We will be jamming again with Leeds GovJam in June, and so we hope to see you soon. We’ll also be back in 2019…

In the meantime, here are some super links:

  • Check out what got created in just 48-hours over on Global Jam HQ
  • Business for Everyone A pop-up learning space for people thinking about making the decision to start their own business.
  • Modern Community Watch Helping and supporting people who are homeless by creating a web app to report to the relevant charities, social enterprises, and local authorities.
  • Make it, Share it, Eat it! A pop-up service that brings people together for making and sharing good food.
  • Loaner Phoner A phone loan and repair service on the cheap.

And some write-ups…

Five Takeaways from Leeds Global Service Jam by @olaojo15  “The time, resource and presentation constraints forced us to be creative by sharpening our focus on making stuff instead of getting bogged down talking about making stuff.”

I learned a LOT in my first Jam! by @SalmaAfzal_“I would encourage everyone, whatever job you do, to take part. Nothing in the Jam is off limits, we are encouraged to be bold and take risks.”

Some photos in our Flickr gallery for Leeds Service Jam 2018

And, some tips, reflections, and messages for 2019 jammers

“Be bold. Be creative. Have fun!” – Amo

“It was a really complicated journey but we learned so much” – Fran

“I had an amazing time at #GSJam Leeds. I’m looking forward to practicing new ways of working by showing rather than telling. #ThisIsWhyWeJam” – Anthonia

“As someone who works from home I enjoyed doing something new and getting out of my comfort zone” – Sarah

“Use the resources available to you – the experience of the organisers” – Chris

“Trying something new will help you view your issues from another perspective” – Sarah

“It was a fantastic experience. Met and worked with an awesome team and learnt a lot of practical stuff” – Ola

“It was refreshing to work quickly and not over think getting feedback on ideas. A fun and exciting process” – Anna

“Immerse yourself into this experience and don’t be afraid to make mistakes” – Fran

“Role play often” – Sophie

“Get the idea out your head and into action” – Anthonia

“A fun experience. Developed new skills. Part of an awesome team. Keep calm and carry on jamming!” – Salma

So, thanks again, everyone. #YouAreTheJam 🙂

Leeds Service Jam 2018 – we’re jamming

Posted on Updated on

Welcome to the Global Service Jam 2018. There are around 80 cities jamming this year. Leeds is one of them – and we have a great group.

Here are some links to things that we think may be helpful during or after the Jam:

Let’s Jam!


Book your place at Leeds Service Jam 2018

Posted on Updated on

Leeds Service Jam is a part of the Global Service Jam. A not-for-profit ‘learning by doing’ event connecting people around the world. Jams are about having fun and play with a purpose. They are about innovation, collaboration and problem-solving around a global theme.

Over 48 hours, Jam participants (Jammers) form teams and learn about service design by doing it. There is a focus on action which helps move everyone through the creative design process. This includes researching problems and prototyping solutions inspired by the global theme. It also means exploring design tools and methods through ‘doing not talking’. Prototypes get tested on real people, providing feedback to improve the service. On the final day of the Jam, prototypes get shown and shared online with the global community.

There are many benefits of joining a Jam. Supported by volunteer mentors, you can develop service design skills and gain experience. You can explore ways of problem-solving that you can apply in your workplace or use in everyday life. You can meet new people, learn about teamwork and work to a tight deadline. You can become more open, innovative and human centred.

It’s a great experience. You can’t learn this stuff from a book’ – Paul, Jammer, Leeds Service Jam 2017.

Thanks to our fabulous 2018 sponsor UKGovcamp and venue host ODI Leeds, Leeds Service Jam takes place from 6pm on Friday 9 March to 4pm on Sunday 11 March.

Book now to join us at Leeds Service Jam 2018

Leeds Service Jam