Latest Event Updates

Hello, Leeds Service Jam 2018

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Yes, we’re back. Save the date: We’re jamming 9-11 March in Leeds.

Exploring design-based approaches to innovation and having fun as part of a global team taking part in Global Service Jam 2018. Discover more via 

And, don’t forget to follow us on Twitter @GSJLeeds 

More details and tickets to follow…

Thank you to the 2017 Leeds crew

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Leeds Service Jam was wonderful this weekend so we’d like to say a big THANK YOU to all the Jammers and everyone involved in making the magic happen – you are the Jam!

To the heroes at UKGovcamp, the ‘unconference’ for people interested in how the public sector does digital stuff, who also give people like us grants to put on events  – we thank you. To the brilliant service designers, innovators and lovely human beings at Stick People, Matt, Kathryn, Sharon – thank you. To the super-collaborators and open data innovators at ODI Leeds who put up with us each year in their space – thank you. To our facilitators, mentors and speakers, Emma, Tero, Linda, Lisa and Jonny, who shared knowledge and helped move the jam along at pace while having fun – thank you. To our fab jam (conserve/energy booster) supporter, Hannah at Fruity Kitchen – thank you.

Massive thanks too to the Global Service Jam crew for starting and running this thing. Over on the Global Service Jam platform is a stack of documentation from two super prototypes we created in just 48-hours. Check out #Accept (formerly known as Catch-a-story), a service to address barriers to communication, and Social Media Post Angel, helping you to post more sensitively on social media. Just awesome work by all involved!

You can also check out photos from the Jam on Flickr



…And if you enjoyed Leeds Service Jam then why not check out Leeds GovJam taking place 16-18 May 2017. We hope to see you there!

Service design is…

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“Service design is not just about digitising an existing journey, but transformation of the whole service for a better, more usable and valuable service.”


We are loving this quote from Tero Väänänen, Principal Service Designer at NHS Digital, on the benefits of a holistic service design approach when considering ‘digital transformation’.

Hear more from Tero at this weekend’s Leeds Service Jam!

Leeds Service Jam 2017 – booking is open

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Tickets are now available for Leeds Service Jam 2017 via Eventbrite.


Taking place from Friday 17 February through to Sunday 19 February, Leeds Service Jam is a part of Global Service Jam, an annual collaboration event that connects thousands of people around the world through a shhecret theme and a common purpose. The purpose is for participants to learn more about service design by doing service design – and to have a tonne of fun and meet new people while doing it. So, if you are interested in design-based approaches to innovation, having fun and helping the jam spread, please share these details.

Jams are not-for-profit. Organisers are all volunteers and Leeds Service Jam is kindly sponsored by UKGovCamp, and supported by venue host ODI Leeds and service designers Stick People. Tickets are £5-£10 to cover our event costs. Lunch, drinks and snacks will be available and there are numerous food options nearby.

Find out more and sign up here via Eventbrite. We hope you can join us! 

Updated 9 February: a sandwich lunch is now included. BIG THANKS to all who have booked tickets so far!

Save the date – we’ll be jamming!

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YES. Save the date.

Thanks to support from UKGovCamp and ODI Leeds, we’ll be jamming from the evening of Friday 17 to Sunday 19 February. We hope you can join us and thousands of jammers around the world. Details to follow…


Booking is now open!

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A little owl told us… booking is now open!
There are 30 tickets with a few options just make things easier and more accessible for people. Ticket price includes all our expected event costs. Lunches won’t be included – there are lots of lunch options close by and we often find you’ll be out and about in town already and can bring food back. Thanks to the team for getting the event going! Now all we need is Leeds Jammers… everyone is welcome!

Eventbrite booking here:

#GSJLeeds – the Leeds Service Jam 2016

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Hello and thanks for visiting the GSJLeeds homepage. We will be bringing the Global Service Jam to Leeds on the last weekend of February… your opportunity to learn about Service Design by ‘doing’, not talking but ‘doing’.

The event is open for all to attend. Over the past five years we’ve had all kinds of people interested to attend, making each event unique to the people who make it happen. The first big message to understand is that you don’t have to be a ‘designer’ or a ‘techy’ to attend, though there will be some of us there. The event is open to all people interested in making services better and centering efforts around people/users and what works for them and letting the nuts and bolts/technology that enable that to follow. Six out of seven workers in Leeds are in the service industry – Leeds is a city of service.

We just suggest people come along with an open mind, willing to collaborate and challenge yourself to learn something new.

We’ll be making tickets available for a small charge soon, just to cover our costs.

If you’d like to sponsor, support, attend, volunteer or just find out more please contact this year’s organiser Kathryn Grace 07812 073863 or email

This year’s event supporters so far include Stick People and we’ll be hosting the event at ODI Leeds

You can follow us on Twitter at @GSJLeeds